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How do I return an item?

Return Policy

Reliable Paper always strives to provide Service You Hardly Ever See Anymore and in saying that we always hope to make the customer happy. If, for any reason, you are not satisfied please contact customer service and we will do our best to rectify the situation.

Damaged Items:

We understand that products may become damaged while in transit. Please contact us within 5 days of receipt of the product and let us know in as much detail as possible how the product was damaged. From there we will determine the next step. Also please be aware that the customer can reject and return any portion of an order that is damaged or defective.

Incorrect Item Delivery:

As hard as we try, we occasionally make mistakes. If we accidentally ship you the wrong product please contact us here. In your e-mail please inform us in as much detail as possible about the incorrect product, item number and quantity received.

Customer Error:

For returns due to customer error (such as ordering the wrong item, canceling after shipment or refusing shipment); merchandise must be returned at the customers expense in re-saleable condition. All returned items are subject to a 25% restocking fee in addition to outbound freight.

Items that Cannot be Returned:

  • Any Closeout, Killer Deal, Inventory Bailout item
  • Any product missing the serial number or UPC code.
  • Any type of aerosol can.
  • Items with any writing on the box
  • Food service disposable items (cups, napkins, plates, etc.)
  • Food Items
  • Machines (vacuums, floor machines, small appliances)

In Addition we are not able to issue a refund for items:

  • That has writing on the outside of the box.
  • Without a RA number.
  • That are damaged, missing parts or is not in its original condition.
  • That show obvious signs of use.

Process for Returning an Item: Note:

Note: All returned items are subject to a 25% restocking fee.

1. Obtain a Return Authorization. All requests for RA #'s must be made within 15 days of receipt. Click the GET HELP button on the right side of your screen and submit a ticket for RMA. Please provide a phone number to contact you at as there may be additional information needed.
2. Reliable Paper will inform you of the proper address to return the product. Returning the product to the incorrect address may delay or disqualify you from receiving a refund.
3. When shipping the item back make sure the product is in the original box. Please do not write the RA number on the box, any additional markings will make you ineligible for receiving a credit. Please include the RA number on the shipping label or on a sheet of paper enclosed in a packing slip.
4. Make sure to ship the item FedEx or UPS. Please obtain a tracking number for the package(s) being returned and provide us with that information. Once the package is delivered we will issue you a credit.

Shipping Policy

At times we may make an exception, if possible, to ship on a customers UPS or FedEx account. This is not common practice and will only be considered under extreme circumstances. In the event that we do ship on a customers account a $15 special shipping fee will be accessed. Normal shipping practices will be followed on all other orders- FedEx Ground, UPS Ground or LTL shipments for large orders that qualify.

Pricing Policy

In the event that a product is listed at an incorrect price due to a typographical error Reliable Paper shall have the right to refuse or cancel the order. We will do our best to contact the customer and offer them the product at the correct price. If a price cannot be agreed on Reliable Paper reserves the right to cancel the order even if the credit card has been charged. In the event that the order is canceled the customer will be refunded the amount of the incorrect price.

Image Policy

It is our goal to represent our products with the most precise and accurate information possible. In some cases we are not able to obtain the actual image of the product from the manufacturer and in turn we will use a similar product to serve as an acceptable substitute to represent the item. We understand that it may be hard to make a confident purchase under these pretenses therefore we suggest you contact our customer service if you have any doubt about the product you are purchasing. In order to receive the most accurate information possible we suggest consulting product specification sheets, such as MSDS sheets, or contacting the manufacturer before purchasing.
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