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How do I return an item?

Return Policy

Special Order items or Order as Needed items cannot be returned. All other returns call 877-310-6008 to begin the process.

All regularly stocked items may be returned to us if the item has not been used, or opened and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 15-30% restocking fee depending on vendor, here is a list of their policies:
Amercare = 15%
Ammex = 30%
Amrep = 30%
BOX partners = 15%
Bro-Tex = 15%
Carlisle = 20%
Continental = 15-30%
Elkay Plastics = 15%
Fineline = NO RETURNS
Hoffmaster = 25%
Lagasse = 15%
Met-All = 25%
Nasco = 15%
Northwest Enterprise = 15%
Notrax = 15-30%
Nuance = 25%
Quaffer = NO RETURNS
Rosseto = 15-30%
SP Richards = 15%
Witt = 15-30%
World Dryer = 15%
Returns of defective or DOA items are also handled based on the manufacturer's return/warranty policy. Since manufacturers' return policies and restocking fees vary, please contact a Customer Solutions Specialist as soon as possible if you wish to return an item so we can get the return set-up for you with the manufacturer.

All return shipping is the customer's responsibility.

Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us. The industry standard for restocking fees is 30%, but we lower this to 15-20% for our commercial customers! Reliable Paper always strives to provide Service You Hardly Ever See Anymore and in saying that we always hope to make the customer happy. If, for any reason, you are not satisfied please contact customer service and we will do our best to rectify the situation. Just give us a call!

Items that Cannot be Returned:

Any Closeout, Killer Deal, Inventory Bailout item
Any product missing the serial number or UPC code.
Any type of aerosol can.
Opened Food service disposable items (cups,napkins, plates, etc.)
Vacuums Cleaners and Floor Machines

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