How do I return an item?
Reliable Paper always strives to provide Service You Hardly Ever See Anymore and in saying that we always hope to make the customer happy. If, for any reason, you are not satisfied please contact customer service and we will do our best to rectify the situation.
We understand that products may become damaged while in transit. Please contact us within 5 days of receipt of the product and let us know in as much detail as possible how the product was damaged. From there we will determine the next step. Also please be aware that the customer can reject and return any portion of an order that is damaged or defective.
Incorrect Item Delivery:
As hard as we try, we occasionally make mistakes. If we accidentally ship you the wrong product please contact us here. In your e-mail please inform us in as much detail as possible about the incorrect product, item number and quantity received.
For returns due to customer error (such as ordering the wrong item, canceling after shipment or refusing shipment); merchandise must be returned at the customers expense in re-saleable condition. All returned items are subject to a 25% restocking fee in addition to outbound freight.
Items that Cannot be Returned:
Any Closeout, Killer Deal, Inventory Bailout item
Any product missing the serial number or UPC code.
Any type of aerosol can.
Opened Food service disposable items (cups,napkins, plates, etc.)
Vacuums Cleaners and Floor Machines
In Addition we are not able to issue a refund for items:
That has writing on the outside of the box.
Without a RA number.
That are damaged, missing parts or is not in its original condition.
That show obvious signs of use.
Process for Returning an Item: Note:
Note: All returned items are subject to a 25% restocking fee.
1. Obtain a Return Authorization. All requests for RAs must be made within 15 days of receipt. Click here to request a Return Authorization number. Please provide a phone number to contact you at as there may be additional information needed.
2. Reliable Paper will inform you of the proper address to return the product. Returning the product to the incorrect address may delay or disqualify you from receiving a refund.
3. When shipping the item back make sure the product is in the original box. Please do not write the RA number on the box, any additional markings will make you ineligible for receiving a credit. Please include the RA number on the shipping label or on a sheet of paper enclosed in a packing slip.
4. Make sure to ship the item FedEx or UPS. Please obtain a tracking number for the package(s) being returned and provide us with that information. Once the package is delivered we will issue you a credit.