Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Reliable Paper Inc. The collective work includes works that are licensed to Reliable Paper Inc. Copyright 2003, Reliable Paper Inc ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Reliable Paper Inc or purchasing Reliable Paper Inc products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Reliable Paper Inc or to purchase Reliable Paper Inc products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Reliable Paper Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Reliable Paper Inc used in the site are trademarks or registered trademarks of Reliable Paper Inc
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Reliable Paper Inc disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Reliable Paper Inc does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Reliable Paper Inc does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Reliable Paper Inc shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Reliable Paper Inc has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Reliable Paper Inc product is mistakenly listed at an incorrect price, Reliable Paper Inc reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Reliable Paper Inc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Reliable Paper Inc shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Reliable Paper Inc without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Reliable Paper Inc may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Reliable Paper Inc.
Your use of this site shall be governed in all respects by the laws of the state of Georgia, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Reliable Paper Inc products) shall be in the state or federal courts located in Acworth, Georgia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Reliable Paper Inc products) must be commenced within one (1) year after the claim or cause of action arises. Reliable Paper Inc's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Reliable Paper Inc may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Reliable Paper Inc or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Reliable Paper Inc does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Reliable Paper Inc is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Reliable Paper Inc reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Reliable Paper Inc in its sole discretion.
You agree to indemnify, defend, and hold harmless Reliable Paper Inc, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Reliable Paper Inc may link to sites operated by third parties. However, even if the third party is affiliated with Reliable Paper Inc, Reliable Paper Inc has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Reliable Paper Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Reliable Paper Inc seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
In order to provide the highest level of customer service, you will receive a customer satisfaction request via email after each order. This email is transaction based and requests an honest review of our processes, based on a specific order. We appreciate any feedback you can provide in regards to your order, so that we may continue to improve our quality of service. If you should have an issue with your order, please contact Customer Service via email: firstname.lastname@example.org or via phone: 1-877-310-6008 prior to leaving a review, so that we have a chance to resolve the matter. By accepting our Terms & Conditions, you agree to receive the review e-mail(s). *Your e-mail will NOT be included in any additional e-mail lists, unless you specifically requested to receive our emails.
Reliable Paper always strives to provide Service You Hardly Ever See Anymore and in saying that we always hope to make the customer happy. If, for any reason, you are not satisfied please contact customer service and we will do our best to rectify the situation.
We understand that products may become damaged or lost while in transit. Please contact us within 5 days of receipt of the product or stated delivery on tracking # and let us know in as much detail as possible how the product was damaged or lost. From there we will determine the next step. Also please be aware that the customer can reject and return any portion of an order that is damaged or defective.
Incorrect Item Delivery:
As hard as we try, we occasionally make mistakes. If we accidentally ship you the wrong product please contact us here. In your e-mail please inform us in as much detail as possible about the incorrect product, item number and quantity received.
For returns due to customer error (such as ordering the wrong item, canceling after shipment or refusing shipment); merchandise must be returned at the customers expense in re-saleable condition. All returned items are subject to a 25% restocking fee in addition to outbound freight.
Items that Cannot be Returned:
Any Closeout, Killer Deal, Inventory Bailout item
Any product missing the serial number or UPC code.
Any type of aerosol can.
Opened Food service disposable items (cups,napkins, plates, etc.)
Vacuums Cleaners and Floor Machines
In Addition we are not able to issue a refund for items:
That has writing on the outside of the box.
Without a RA number.
That are damaged, missing parts or is not in its original condition.
That show obvious signs of use.
Process for Returning an Item: Note:
Note: All returned items are subject to a 25% restocking fee.
1. Obtain a Return Authorization. All requests for RAs must be made within 15 days of receipt. Click here to request a Return Authorization number. Please provide a phone number to contact you at as there may be additional information needed.
2. Reliable Paper will inform you of the proper address to return the product. Returning the product to the incorrect address may delay or disqualify you from receiving a refund.
3. When shipping the item back make sure the product is in the original box. Please do not write the RA number on the box, any additional markings will make you ineligible for receiving a credit. Please include the RA number on the shipping label or on a sheet of paper enclosed in a packing slip.
4. Make sure to ship the item FedEx or UPS. Please obtain a tracking number for the package(s) being returned and provide us with that information. Once the package is delivered we will issue you a credit.
All items are subject to stock availability from the vendor or manufacturer. The stock count on our website may not reflect current, actual stock count. Please contact customer service with questions. If an item ordered is out-of-stock, you will be contacted by customer service. Killer deals, closeouts, and discontinued items are gone-when-gone and cannot be backordered--please contact customer service to confirm stock availability on these items. By purchasing on our site, you acknowledge the above stock policy and know that your order (in rare situations) may not be able to be fulfilled due to stock availability.
All items ship via UPS or FedEx Ground ONLY, unless designated as NON-UPSable, meaning it has to be shipped via common carrier. If you have questions regarding shipping of an item, please contact our customer service team. At times we may make an exception, if possible, to ship on a customers UPS or FedEx account. This is not common practice and will only be considered under extreme circumstances. In the event that we do ship on a customers account a $10 special shipping fee will be accessed. Normal shipping practices will be followed on all other orders- FedEx Ground, UPS Ground or LTL shipments for large orders that qualify.
In the event that a product is listed at an incorrect price due to a typographical error Reliable Paper shall have the right to refuse or cancel the order. We will do our best to contact the customer and offer them the product at the correct price. If a price cannot be agreed on Reliable Paper reserves the right to cancel the order even if the credit card has been charged. In the event that the order is canceled the customer will be refunded the amount of the incorrect price.
It is our goal to represent our products with the most precise and accurate information possible. In some cases we are not able to obtain the actual image of the product from the manufacturer and in turn we will use a similar product to serve as an acceptable substitute to represent the item. We understand that it may be hard to make a confident purchase under these pretenses therefore we suggest you contact our customer service if you have any doubt about the product you are purchasing. In order to receive the most accurate information possible we suggest consulting product specification sheets, such as MSDS sheets, or contacting the manufacturer before purchasing. We have included a list of phone numbers for some of our more popular manufacturers here.