How do I return an item?
Reliable Paper always strives to provide Service You Hardly Ever See Anymore and in saying that we always hope to make the customer happy. If, for any reason, you are not satisfied please contact customer service and we will do our best to rectify the situation.
Damaged Items/ Missing Parts:
We understand that products may become damaged while in transit. Please contact us within 5 days of receipt of the product and let us know in as much detail as possible how the product was damaged. The shipping company requires pictures for our credit, please email them to: firstname.lastname@example.org. From there we will determine the next step. Also please be aware that the customer can reject and return any portion of an order that is damaged or defective.
Incorrect Item Delivery:
As hard as we try, we occasionally make mistakes. If we accidentally ship you the wrong product please contact us via chat or email: email@example.com. In your e-mail please inform us in as much detail as possible about the incorrect product, item number and quantity received.
For returns due to customer error (such as ordering the wrong item, canceling after shipment or refusing shipment); merchandise must be returned at the customers expense in re-saleable condition. All returned items are subject to a 25% restocking fee* in addition to outbound freight. *This not a penalty fee from us, but a fee we incur from our vendors.
Items that Cannot be Returned:
Any Closeout, Killer Deal, Inventory Bailout item
Any product missing the serial number or UPC code.
Any type of aerosol can.
Any medical or personal care product (first aid kits, masks etc.)
Opened Food service disposable items (cups,napkins, plates, etc.)
Vacuums Cleaners and Floor Machines
ANY Poly bag or product from our vendor ELKAY PLASTICS
That are damaged, missing parts or is not in its original condition.That show obvious signs of use.
Process for Returning an Item:
Note: All returned items are subject to a 25% restocking fee.